Back in July we had Infinity Exteriors LLC replace 7 windows in our home. We were impressed with everyone throughout the process. Zac came to our home with window displays so we could see exactly what we would be getting (other window companies had just come with a brochure!). He answered our questi...
Back in July we had Infinity Exteriors LLC replace 7 windows in our home. We were impressed with everyone throughout the process. Zac came to our home with window displays so we could see exactly what we would be getting (other window companies had just come with a brochure!). He answered our questions and never pressured us. He was up front about the fact that they use sub-contractors for their work. This worried us a little, but they had such a good reputation that we decided to take the chance. We were notified by either email or phone during every step of the process… when the person for final measurements would come, when the windows were ordered, when they were finished, and finally, to be installed. The installers (those sub-contractors) were great. You could tell they took such pride in their work. We didn’t have all of our windows done, so they had to make the trim on the new windows “match” the ones we didn’t have done, and they did an excellent job. We love our new windows. We are so pleased with Infinity that we plan to use them when it comes time for a new roof and siding. The only thing that wasn’t perfect was that the installer is the one who is supposed to receive the final payment from the customer, but he is not provided an invoice or anything. We chose not to give him the money, which he had no problem with, and instead waited for an invoice from Infinity, which came a few days later. That was only thing during the whole process that wasn’t great.